I just placed my order. What should I expect?

*PistonTwistin Tuning Process*

1. Place Your Order: select the correct tune package that best fits your needs. If you're not sure give us a shout & we can discuss your goals / uses for the truck. 


2. Order Confirmation: After your order is placed, you will receive a confirmation email with a link to an order form. This email will include important information, so please read it carefully.


3. Complete the Order Form: Click the link in the email to access the order form. This form provides us with the necessary information to create your custom tunes. Please fill it out promptly and accurately.


4. Processing Your Order: Once your form is submitted, our team will begin working on your custom tune. Depending on the complexity of your order, you can expect to receive your custom tune within 1-3 business days.


5. Receiving Your Tune: You will receive your custom tune via email. Or it if you opted for your own device, it will be shipped to your doorstep. Follow the instructions provided to install it on your vehicle.


6. Support and Inquiries: For any support needs or questions, contact us at pistontwistin@gmail.com. Our team is here to assist you with any concerns or issues.

**Expectations**:
- Ensure that all provided information is accurate to avoid any delays in processing your order.


- Check your email regularly for updates and instructions.


- Be prepared for a brief waiting period of 1-3 business days after form submission for your custom tune to be delivered.


- Follow all installation instructions carefully to ensure optimal performance of your tune.


- Contact our support team at any time if you encounter issues or have questions.

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**Bench Flashing / Unlocking Service Expectations**

- If you need bench flashing done to your ECM / TCM or our ECM / TCM unlocking services, here's what to expect:


1. Place Your Order: As always, start by visiting [PistonTwistin.org] and placing your order. You will receive an order form as mentioned above.


2. Package and Ship: Carefully package your ECM / TCM to prevent damage during shipping. Use bubble wrap for best protection.

The shipping address will be included in your confirmation email.


3. Processing Time:
- Bench Flashing: Once we receive your ECM / TCM, we will hook it up to our bench and have it shipped back out within 1-2 business days.
- Unlocking Services: This process can take up to 5 days.

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